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What Are Our Customers Are Really Saying?
Why WTC Fiber’s NPS Score Speaks Volumes In the internet and telecommunications world, customers are used to long hold times, confusing bills, and service that feels anything but personal. Expectations are often low and unfortunately, so is customer satisfaction. That’s why one number matters more than most: Net Promoter Score (NPS). Our customers have given WTC Fiber a +78 NPS, a score that places us far above the typical industry range. B...
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2025 at WTC Fiber: Growth, Giving, and Connection
2025 was a big year at WTC Fiber. From major fiber milestones to community celebrations, everything ...
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Why Some Parents Are Bringing Back the Landline
In a world where nearly every family has a smartphone, a quiet comeback is ringing in: the landline....
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WTC Fiber Brings K-State Stars to Manhattan Town Center
Manhattan, KS – July 17, 2025 – It was a big night in Manhattan as WTC Fiber welcomed K-State Fo...
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Hear it from our customers
Connect with us on Social Media
- Photos from WTC Fiber's post Transparency matters to us, especially when it comes to your monthly bill.
With TV service, part of what you pay goes directly to national broadcast groups that own local CBS, FOX, NBC and ABC affiliates. These broadcast retransmission fees aren’t ... - Photos from WTC Fiber's post Fiber construction is officially underway in the Butterfield Rd. area of Manhattan. 👷♂️
This section just began work, and it’s part of our continued progress in the Northview area. Thanks to everyone nearby for your patience as our crew is ... - We had the opportunity to celebrate Doran alongside her family at the Manhattan Area Chamber of Commerce 20 Under 40 reception last week!
It was a well-deserved moment of recognition, and we couldn’t be prouder to see her hard work ... - BUSINESS SPOTLIGHT: Wareham Hall launches corporate giving program Proud to support Wareham Hall and their new corporate giving program. Investing in spaces that bring our community together is what local partnership is all about. 💙
- Thanks to the ADOPT grant, 124 free Wi-Fi access points are coming to locations across Manhattan. In this Fiberside Chat clip, Jeff and Shawn explain what this project means for the community and how it fits into our plans for ...
- Help us recognize Dale, one of our Combination Technicians, on 10 years at WTC. 🎉
Over the past decade, Dale has helped keep our network running and our customers connected. We appreciate his steady work and commitment to doing the ... - FAQ: Why Hosted Phone Systems Make Sense for Your Business Running a business means staying connected without the headaches.
In today’s FAQ, Zac breaks down how Hosted Phone Systems help businesses stay flexible, reliable, and ready to grow. It’s a smarter way to handle business calls, backed by local support.
... - Big progress is coming in 2026.
In this Fiberside Chat clip, Jeff and Shawn talk about another Manhattan area that’s on track to complete fiber construction in the first half of the year.
🎥 Want the full construction outlook? Watch ... - Photos from WTC Fiber's post We’re thrilled to celebrate a growing community of over 15,000 customers in the WTC family!
Every connection makes us stronger and reminds us why we do what we do every day. Thank you for growing with us! - Due to ongoing USPS delivery delays, some customers may experience a delay in receiving their paper bill. Please know your bill has not changed, and we’re here to help.
To make things easier, we encourage customers to sign up for ... - Join us in celebrating Doran, our Multi-Property Sales Specialist, on being named to Manhattan Area Chamber of Commerce 20 Under 40 List!
We’re incredibly proud to have her as part of the WTC Team and grateful for the talent and ... - Here’s a quick update on Manhattan fiber construction, including progress in the Northview area.
Jeff and Shawn break down where things stand and what it means for our community as we head into 2026.
🎥 Watch the full conversation here: ... - Photos from WTC Fiber's post We had a special honorary WTC team member join us in the field! 👷♂️
Beckham spent the afternoon riding along with our technician Keith, getting a behind-the-scenes look at how fiber Internet comes to life, from visiting a POP site ... - Happy New Year from all of us at WTC Fiber. 🎉
We’re grateful for the communities we serve and the neighbors who trust us to keep them connected each day. Here’s to another year of reliable, local Internet and continued ... - Photos from WTC Fiber's post What a year! From major Fiber expansion to community celebrations and unforgettable moments, 2025 at was all about growth, giving, and connection at WTC. 💙
Dive into our year-in-review and see how we’re keeping you more connected than ever: https://wtcks.com/residential/blog/45/2025-at-wtc-fiber-growth-giving-and-connection - Help us congratulate Shawn, our Plant Operations Manager, on 20 years at WTC! 🎉
Shawn plays a key role in keeping our network running and our communities connected with reliable Internet. We’re thankful for his dedication and leadership over the ... - Merry Christmas from all of us at WTC Fiber! 🎄
Thanks for being part of our community and trusting us to keep you connected all year long. 💙 - Wishing you and your family a wonderful Christmas! 💙✨
Our offices will be closed today (Dec. 24) and tomorrow (Dec. 25) so our team can spend time with their families. We’ll be back and ready to help on Friday, Dec. ... - Year-End Fiber Construction Update | WTC Fiberside Chat #011 As we close out the year, here’s a look at where WTC Fiber construction stands across our service area, including a closer look at progress in Manhattan.
In this Fiberside Chat, Shawn, our Plant Operations Manager, shares what our crews ... - Today, we celebrate Mike Rice as he retires from the WTC Board of Directors after an incredible 22 years of dedicated service.
After first serving 17 years as a WTC employee, Mike continued to give back through leadership at the ... - Photos from WTC Fiber's post 🎄 Ugly Sweater Day brought a little extra holiday spirit to the WTC Fiber office today!
Moments like these are a fun reminder of the hardworking team behind the scenes. We’re grateful for the people who show up every day ... - Have you noticed buffering on Netflix lately? You’re not alone.
We’re aware of increased reports of buffering on Netflix. Our network is operating normally, and what we’re seeing points to a broader issue on the Netflix side rather than an ... - No two days are the same for Zac, and that’s exactly how he likes it. 🙌
From helping local businesses upgrade their phone systems to assisting new customers with service setup, his day-to-day is all about finding solutions that make ... - 5 Days of Giving: Final Winner That’s a wrap on WTC Fiber 5 Days of Giving! 🎁
Today we’re celebrating our final winner and wrapping up an incredible week of giveaways.
Thank you to everyone who followed along, shared the excitement, and helped us spread a ... - The Final Prize is Here! 🎁 It’s Day 4 of 5 Days of Giving, and we’re turning up the excitement! 🎉
Another winner is in the books, and it's time to announce the final prize... 🎁✨
Hit play for today’s reveal, then stop by wtcks.com/giving to ... - A New Prize Awaits! 🎉 We’ve made it to Day 3 of 5 Days of Giving!
Today we’re announcing another winner and unveiling a brand-new prize (our most exciting yet!!) 👀🎁
Watch the video for today’s reveal, then visit wtcks.com/giving for all the details. ... - 5 Days of Giving: Day 2 Reveal 🎉 Day 2 of 5 Days of Giving is here! We’re announcing yesterday’s winner and revealing another awesome prize. 🎁✨
Watch the video to see the full reveal, then visit wtcks.com/giving for more details.
Thanks for celebrating with us this ... - 5 Days of Giving: Day 1 Reveal 🎉 It’s officially Day 1 of 5 Days of Giving! We’re starting with a big first prize… and we can’t wait to show you what it is. 🎁✨
Watch the video for today’s reveal and learn how to enter. Let ... - Your favorite shows, always within reach ✨ TV that moves with you! 📱✨ Watch live TV anywhere with the WTCtv app. No cords, no hassle. See how it works → wtcks.com/wtctv
- Big Surprises Coming Dec 8–12 🎁 Big surprises coming Dec 8–12! 🎄
Our 5 Days of Giving is almost here, and you're going to love this year's prizes. 👀
Curious how to join in? Visit wtcks.com/giving for all the details. 💙
