Set-Top Box Quick Troubleshooting Guide

Step 1: Confirm the TV Input

• Make sure your TV is on the correct input (HDMI1, HDMI2, AV, etc.).
• If you're not seeing a picture, try switching through the inputs with your remote.

Step 2: Check the Connections

• Ensure the HDMI cable is firmly plugged into both the set-top box and the TV
• Confirm the power cord is securely plugged into the wall and the box.
• Confirm the ethernet cord is securely plugged into the wall and box.

Step 3: Clear Any Obstructions

• Make sure the set-top box is not blocked.

Step 4: Power Cycle the Box

• Unplug the power cord from the set-top box.
• Wait at least 20 seconds
• Plug it back in and allow the box to reboot

After these steps, if the problem is not resolved, please contact our 24/7 support help by calling 877-982-1912